Below are some of the most common questions and answers we are asked by our customers. If you have a question that is not covered below please don't hesitate to contact us and we will promptly respond.
Is there a difference between used, refurbished and CDI Certified equipment?
Definitely. Used equipment refers to product that has come out of a working environment and is resold with little or no refurbishing work. Machines are turned on to ensure they are operational but no further testing, cleaning or configuring is performed. Quality varies widely depending on the source.
Refurbished equipment is available from most dealers. Although processes vary from supplier to supplier, refurbished equipment is traditionally tested and cleaned. Tests are not performed on the component level; a unit that manages to boot to windows is considered a pass. Cleaning is done by hand and often excludes the interior of the machine.
CDI Certified equipment goes through our full test & audit process, a 10-step process that ensures only the highest quality machines make it to our customers. State of the art machines remove all dust and contaminants from the inside and outside of the machines and a further hand cleaning restores the appearance of the units. Custom configuration and imaging occurs on the line.
Where do your computers come from?
The bulk of our equipment comes from corporate end of leases. Corporations traditionally lease their computers from one to three years. When that lease is done CDI purchases the computers.
This means that the computers come from clean, corporate environments and are of the higher end, corporate line of machines instead of the less robust consumer models (ie. Dell Optiplex machines instead of Dell Inspirons).
What condition are the computers in after being CDI Certified?
Internally, the computers are as reliable as the day they left the factory. Our comprehensive Test & Audit process identifies failing or substandard components which are promptly replaced.
Externally the computers are as clean and refurbished as possible. While very minor cosmetic damage is unavoidable, special care is taken to restore the computers to nearly new condition.
If I order 100 computers, will they be identical?
Yes. We understand that just because computers have identical specs does not mean that they have identical components, which could cause you a lot of unnecessary problems when imaging and deploying.
We check computers down to the component level so we can be sure that units purchased together will all be successfully configured with a single image. This also makes the job of maintaining and replacing parts easier.
Is there a limit on how many computers you can provide?
If there is, we haven't reached it. Our largest single order to date was a complete overhaul of the Toronto District School Board. Over 10,000 identical units valued at over $4,000,000 were deployed over a period specified by the district.
Our purchasing and logistics team has solid relationships with major leasing companies as well as the leasing arms of all three major manufacturers. Given a reasonable period of time, they are able to provide you with any quantity of a particular brand or model with the exact specifications you prefer.
Are the computers legally licensed?
Yes. CDI is a MAR (Microsoft Authorized Refurbisher). That means every single CDI computer leaves our 120,000 square foot warehouse with a new, valid, fully supported Windows license.