Our Policy: We do what the customers want.
Why such a simple policy? We truly understand how frustrating it is to call a customer service line and be put on hold for long periods of time, or be prompted to other lines. Therefore we have eliminated this, so when you call our customer service line, you go directly to them with short wait times and quick response times. It is this policy that sets us apart from our competitors and has gained us a 92% customer satisfaction rating.
Our customer service staff is available weekdays from 8:00 a.m. to 5:00 p.m. EST:
- Phone: 888-314-4471 *Average hold times are under five minutes
Customer Service Survey Report
Download the Customer Service Survey Aggregate Results and find out how our customers have credited us with the highest satisfaction rates.
Customer Service Portal
To serve you even better, we have created an online Customer Service Portal. You can now easily view your transactions and track your RMAs 24/7 without having to contact our customer service department.
Try our Customer Service Portal today: csportal.cdicomputers.com
“Great tool, fast access to warranty information, also easy to submit a request when needed.”
— North Carolina
“I really like it. Everything I have done there has been straight forward and easy to use. ”
“ I use it for tracking shipments, it is very useful in that I do not have to bother my sales rep to find out where things stand.”
“The experience was great! It was so nice to be able to look up info on my purchases.”. ”
We have compiled questions from our customers into one easy-to-use and searchable library where you can find tips on Operating Systems, fulfilling warranty, connectivity, drivers, and much more. Visit our Knowledge Library
- All communication responded to within 24 hours (average under 2 hours).
- Custom Online Portal allows self-serve warranty requests and tracking.
- Single contact will solve all issues without transfers or delays.
- Customization for large organizations: we can create a customer service flow to address your particular needs.
- Process Automation: RMAs requested are automatically sent to the products original ship-to address.
Don’t just take our word for it
“Keep up the A+++ customer service and grade of equipment. That is what brought me back to CDI after trying a different company.”
— Tom R, Director of Technology
“My interactions with CDI representatives have always been positive. They are most responsive to my questions and concerns. We have a great working relationship and I anticipate it will continue into the foreseeable future.”
— Victor M, I.T. Director