Our Policy: We do what the customers want
Why such a simple policy? We truly understand how frustrating it is to call a customer service line and be put on hold for long periods of time, or be prompted to other lines. Therefore we have eliminated this, so when you call our customer service line, you go directly to them with short wait times and quick response times. It is this policy that sets us apart from our competitors and has gained us a 94% customer satisfaction rating. Our customer service staff is available weekdays from 8:00 a.m. to 5:00 p.m. EST:
All communication responded to within 24 hours (average under 2 hours).
Online Portal allows self-serve warranty requests and tracking.
- Single contact will solve all issues without transfers or delays.
- Customization for large organizations: we can create a customer service flow to address your particular needs.
- Process Automation: RMAs requested are automatically sent to the products original ship-to address.
CDI – A TOTAL TECH SOLUTIONS PROVIDER
As a total technology provider, CDI continues to support schools with a wide range of products and services especially tailored for school environment. Our team ensures that schools are better positioned to deliver and support technology in the hands of their students. We achieve it with our systematic end-to-end education solutions:
PLAN > CUSTOMIZE > DEPLOY > SUPPORT > RETIRE
Don’t Just Take Our Word for it
“Tech support has also been very easy to work with and has solved all our issues in a timely manner.”
“We have had very few problems with our computer purchases. The few times we have, Tom and CDI technology staff has been very helpful. RMA’s (Returned Merchandise Authorizations) have been issued promptly, and replacements or parts have been delivered quickly.”
“Customer support was fantastic and resolved any issues that arose quickly and effectively.”