Customers always come first; no matter what.
At CDI we understand how frustrating it is to call a customer service line and be put on hold for long periods of time or be given excuses to not fulfill warranty. When you call our Customer Service team, you’ll reach directly to our in-house staff with short wait and with the objective of reaching a resolution for your case. It is this policy that sets us apart from our competitors and has gained us a 94% customer satisfaction rate.
Our customer service staff is available weekdays from 8:00 a.m. to 5:00 p.m. EST.
Being “On The Clock” is an essential habit for CDI’s Customer Service Representatives. All communications are responded to within 24 hours and with an average of less than two hours. We show you we value your time and it keeps getting better.
Throughout the years our customers have credited us with the highest satisfaction rates. We don’t just satisfy our customers, we delight them.
Don’t just take our word for it!
Here’s what our customers have to say
“Tech support has also been very easy to work with and has solved all our issues in a timely manner.”
“We have had very few problems with our computer purchases. The few times we have, Tom and CDI technology staff has been very helpful. RMA’s (Returned Merchandise Authorizations) have been issued promptly, and replacements or parts have been delivered quickly.”
“Customer support was fantastic and resolved any issues that arose quickly and effectively.”