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Customer Service2018-08-02T13:21:11+00:00

Customer Service

Customers always come first; no matter what.

At CDI we understand how frustrating it is to call a customer service line and be put on hold for long periods of time or be given excuses to not fulfill warranty. When you call our Customer Service team, you’ll reach directly to our in-house staff with short wait and with the objective of reaching a resolution for your case. It is this policy that sets us apart from our competitors and has gained us a 94% customer satisfaction rate.

Reach out

Our customer service staff is available weekdays from 8:00 a.m. to 5:00 p.m. EST.

Response Time

Being “On The Clock” is an essential habit for CDI’s Customer Service Representatives. All communications are responded to within 24 hours and with an average of less than two hours. We show you we value your time and it keeps getting better.

94%

Customer Satisfaction

Throughout the years our customers have credited us with the highest satisfaction rates. We don’t just satisfy our customers, we delight them.

Don’t just take our word for it!

Here’s what our customers have to say

“Tech support has also been very easy to work with and has solved all our issues in a timely manner.”
Director of Technology, GARFIELD COUNTY SCHOOL DISTRICT 16, CO
“We have had very few problems with our computer purchases. The few times we have, Tom and CDI technology staff has been very helpful. RMA’s (Returned Merchandise Authorizations) have been issued promptly, and replacements or parts have been delivered quickly.”
Director of Technology, Charlton County School, GA
“Customer support was fantastic and resolved any issues that arose quickly and effectively.”
Technology Coordinator, MARSHALL COMMUNITY UNIT SCHOOLS DISTRICT C-2, IL
being-happy-clipart-7.jpg Customer Service