Keyboard doesn’t work?

Try connecting USB keyboard to a different USB port and make sure it is attached to the PC and not the LCD monitor. If there are still issues please contact our customer service team at comcast@cdicomputers.com or Call 1-888-234-4272.

How do I change language settings on windows?

What this will do change the language settings on Windows settings and programs only. This does not change the language on any installed programs or web pages. To change the language, go to: Start > Settings > Time & Language. Select Add Language

Select desired language and set as default.

You will need to restart the computer.

How to increase brightness?

Select Start , choose Settings , then select System > Display. Under Brightness and color, move the Change Brightness slider to adjust the brightness.

 

 

 

 

 

 

 

 

 

 

How to troubleshoot WIFI issues?

Please ensure the WiFi switch is on, for most of our units it will be on the physical sides of the unit look approximately like the following:

 

 

 

 

 

If this does not work, please ensure airplane mode is off; to verify this go to:

Start > Settings > Network & Internet. In the Airplane mode make sure it’s set to no.

How many computers are we able to purchase?

Each family may purchase up to 5 low cost computers.

Can I pay for the Computer on our Comcast bill?

No, the cost of the computer cannot be added to your Comcast bill.

What payment methods are available?

We accept, Debit, Visa or MasterCard, Prepaid Visa or MasterCard, PayPal, Money Order and Bank Draft.

What is the warranty?


All our Computers come with a 90-day hardware warranty and Free tech support for 90 days. If you have any warranty issues, call the number you will receive in the welcome package with your computer and we will be happy to assist you.

If there is a warranty issue, we will send you a postage paid return shipping label, you pack the computer in the original box and send it back to us. When we receive the computer we will send a replacement unit to you. If the issue is something as simple as a power cord (and still under warranty) we would just ship you another power cord and you could dispose off the original.

CDI’s Standard Warranty does not cover wear and tear, software related issues, defects caused due to negligence, accidents, unreasonable use, modification, tampering, natural disaster or any other causes not specifically related to defective materials or workmanship. Batteries are covered for 90 days and guaranteed to work in a Windows environment(a minimum charge of 30 minutes in a Microsoft Windows environment).

Please contact us at comcast@cdicomputers.com or call 1-888-234-4272. Once the agent confirms the unit is still covered under our 90-day warranty. They will be deciding if the unit needs to be replaced or repaired.

What is refurbished?

While most major manufacturers are hesitant to openly share their hardware failure rates with customers, we are proud to share ours with you. Based on a recent survey conducted by Consumer Reports1, our failure rates on refurbished hardware over three years is at least 50% lower than brand new Acer, Lenovo, Dell & HP.

CDI Certified equipment originates from end of lease corporate customers which means they are already the highest quality corporate-grade models from office environments. Once they arrive at CDI facilities, they are tested, repaired, and loaded with a genuine Operating System. The certification process is conducted in our 120,000 sq. ft. warehouse by certified technicians and is widely known in the industry as the best alternative to brand new.

CDI Certified hardware goes through a meticulous test and audit process; not once, but twice. Before a unit is sold, it goes through a series of automated diagnostics and manual checks to test for reliability and uniformity to ensure you receive the highest level of quality.

Learn More

Do I get to pick a PC or a Laptop?

The choice is all yours. Both the Laptop or the PC come with the same specs, software, and warranty.The PC will also come with a monitor, keyboard, and mouse. Both also come with 90-day hardware warranty and free tech support for 90 days. If you have any warranty issues, call the number you will receive in the welcome package with your computer and our customer service agents we will be happy to assist you.

What type of laptops and desktops are available?

All of the Computers that we refurbish are from Tier 1 manufacturers such as Dell, HP, Lenovo. Ea­­­ch system has at a minimum, a Core 2 Duo processor at a minimum of 1.8GHz, 4 GB Ram, 160 GB hard drive, DVD player, wireless capable (Laptop Only), and power adapter. As well as Microsoft Windows 10 Operating system and Microsoft Office 2010 Home & Business.

What is the return policy?

You may return the computer within 14 days of receipt for a refund, however a $30 restocking fee will apply.

– You will be responsible for shipping the unit back in its original packaging at the location specified below.
– Once the computer has been received, the refund will be processed using the original method of payment.
– To return the computer, you must first contact our Customer Service team at 1-888-234-4272 or via email at comcast@cdicomputers.com and request a RMA (Return Merchandise Authorization) number.

CDI Return Address
Attn: CDI/LSI
4910 Camp Rd #700, Hamburg, NY, 14075

How to install Norton Security Suite?

Norton Security Suite includes a password manager called Identity Safe. To set up your password manager on the Norton Security Suite dashboard click on Identity, then Manage Identity Protection, and create your storage vault and password. Once setup is complete, you can store frequently visited website URLs, usernames, and passwords under the Log in section. To download Norton Security Suite, go to: http://constantguard.comcast.net/norton-security-suite/

How do I activate Microsoft Windows 10 & Microsoft Office 2010?

Please see this manual.

How do I setup my laptop?

Please see the manual.

 

How do I setup my PC?

Please see the manual.