You may return the computer within 14 days of receipt for a refund, however a $30 restocking fee will apply.
CDI equipment is covered by a 90-Day Standard Warranty* and free technical support. If you need a replacement for a part that is under warranty, such as a battery or adapter, CDI will ship it to you upon notification. You need to call and get an RMA number before you return. If the unit under warranty is defective and needs to be replaced, CDI will send you a shipping label so you can return the defective unit at no cost to you. Once our staff receives the unit, we will send you a replacement.
You may return the computer within 14 days of receipt for a refund, however a $30 restocking fee will apply. You will be responsible for shipping the unit back in its original packaging at the location specified below. Once the laptop has been received, a refund will be issued via the original method of payment.
CDI Return Address
4910 Camp Rd #700, Hamburg, NY, 14075
- Please keep the original packaging during the warranty period given that it will be required if you decide to return the equipment
- To return the equipment, you must first contact our Customer Service team and request an RMA (Return Merchandise Authorization) number.
If you need assistance with your laptop, please contact our Customer Service team (English or Spanish).
Hours: 10AM – 7PM Eastern Standard Time
*CDI’s Standard Warranty does not cover wear and tear, software related issues, defects caused due to negligence, accidents, unreasonable use, modification, tampering, natural disaster or any other causes not specifically related to defective materials or workmanship. Laptop batteries are covered for 90 days and guaranteed to work in a Windows environment (a minimum charge of 30 minutes in a Microsoft Windows environment).